Privacy Policy

Last updated: May 20, 2025

At ISSAC (https://issac.org.uk/), we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us through forms or other means.

1. Who We Are

ISSAC provides supported living, enablement, and homecare services throughout the North-East of England. We support people to live a fulfilling life both from the comfort and familiarity of their own homes and out in the community. Our services cater to a range of service users, from children to the elderly, including individuals with learning and physical disabilities and acute emotional needs, often due to trauma or abuse. Our experienced personnel work closely with service users and their families to understand their needs and provide tailored support.

Our contact details are:

• Address: 14/15/16 Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ
• Email: [email protected]
• Phone: +44 (0)1670 719940

2. Data We Collect

We may collect and process the following types of personal data:

• Information you provide through forms: When you fill out forms on our website (e.g., contact forms, service inquiry forms), we may collect personal data such as your name, email address, phone number, or other details you voluntarily provide.
• Usage data: We collect information about how you interact with our website through tools like Google Analytics and Facebook Pixel. This includes your IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies and similar technologies: We use cookies to enhance your experience, analyze site performance, and deliver personalized content. See our Cookies Policy below for more details.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries or requests submitted through our website forms, such as inquiries about our supported living or homecare services.
• To improve our website's functionality and user experience through analytics (e.g., Google Analytics).
• To deliver targeted advertising or content via tools like Facebook Pixel (only with your consent).
• To comply with legal obligations, such as GDPR or UK data protection laws.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent, such as by submitting a form or accepting cookies via our cookie banner.
• Legitimate interests: For improving our website and services, provided it does not override your rights and freedoms.
• Legal obligation: To comply with applicable laws and regulations.

5. Cookies Policy

Our website uses cookies and similar technologies to enhance your experience and analyze site performance. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly (e.g., session cookies for user login).
• Analytics cookies: Used by Google Analytics to collect anonymized data about how visitors use our site.
• Marketing cookies: Used by Facebook Pixel to deliver personalized advertisements.

You can manage your cookie preferences through our cookie consent banner when you first visit the site or by adjusting your settings later via the cookie settings link. Essential cookies do not require consent, but non-essential cookies (analytics and marketing) will only be used with your explicit consent.

6. Third-Party Data Sharing

We may share your data with the following third parties:

• Google Analytics: To analyze website usage. IP addresses are anonymized by default. Learn more at Google's Privacy Policy.
• Facebook Pixel: To deliver targeted ads (only with your consent). Learn more at Meta's Privacy Policy.
• IONOS (Hosting Provider): Our website is hosted on servers provided by IONOS, a third-party hosting provider. Personal data collected through our website is stored on IONOS servers located in the European Union. IONOS is contractually obligated to comply with GDPR and protect your data. Learn more at IONOS Privacy Policy.

We do not sell your personal data to third parties.

7. Data Storage and Security

We do not operate our own servers. Instead, our website and its data are hosted on servers provided by IONOS, located within the European Union. We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits conducted in collaboration with IONOS.

Data collected through forms is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law. Analytics data is retained for a maximum of 14 months in Google Analytics.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Restrict how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond within one month, as required by GDPR.

9. International Data Transfers

Data stored on IONOS servers remains within the European Union. However, if any data is transferred outside the UK or EU (e.g., through Google Analytics or Facebook Pixel), we ensure compliance with GDPR through appropriate safeguards, such as Standard Contractual Clauses or ensuring the recipient is in a country with an adequacy decision.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

11. Complaints

If you have concerns about how we handle your data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +44 (0)1670 719940
• Address: 14/15/16 Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ